Privacy and POPIA Notice
This notice explains how Awali Solutions Africa collects, uses and protects your personal information in line with the South African Protection of Personal Information Act (POPIA).
Who We Are
Awali Solutions Africa is the trading brand of Awali Business Solutions (Pty) Ltd, a South African company founded by Simiso Sokhela and formally established in 2012. We provide website design, SEO, eCommerce, hosting and digital growth services to businesses across South Africa.
Information We Collect Through Forms
When you complete a form on our website — such as the free audit request, the contact form, the checkout or the onboarding form — we collect the information you choose to provide, which may include your name, business name, email address, phone number, website URL, the service or package you are interested in, your location, your budget range and a description of your challenge or requirements.
Website and Audit Information We Collect
When you request a free website or SEO audit, we may review publicly available information about your website, including its address, performance, search visibility, Google Business Profile and content. We use this information solely to prepare your audit and recommendations.
Purpose of Processing
We process your personal information to respond to your enquiry, prepare and deliver your audit, provide the services you have requested, send you relevant follow-up communication, process payments, and operate and improve our business.
Enquiry and Follow-Up Communication
By submitting your details, you agree that we may contact you by phone, WhatsApp or email to discuss your enquiry, audit results or service options. You can ask us to stop contacting you at any time.
Lead Storage
Your enquiry is stored as a lead record in our secure system so that our team can review your request and follow up. We retain lead records for as long as is necessary to respond to your enquiry and for a reasonable period thereafter for business and record-keeping purposes.
Email Notifications
When you submit a form, an automated notification may be sent to our team so we can respond to your request. These notifications are used only to action your enquiry.
Analytics and Cookies
We use analytics to understand how visitors use our website so we can improve it. This may involve cookies or similar technologies. You can control cookies through your browser settings. We do not use your personal information for unrelated marketing without your consent.
Payment Information
When you make a payment through our website, payment processing is handled by our payment provider, Yoco. We do not store your full card details on our systems. Payment processing is governed by the terms and security standards of the payment provider.
Service Providers and Third-Party Systems
We use trusted service providers to operate our website, store data, send email and process payments. These providers process information on our behalf and under appropriate obligations of confidentiality and security. We do not sell your personal information to third parties.
Information Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations and to operate our business. After that, we delete or anonymise it where appropriate.
Security Precautions
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no system can be guaranteed completely secure.
Access and Correction Requests
You may request access to the personal information we hold about you and ask us to correct any information that is inaccurate or incomplete.
Deletion and Objection Requests
You may request that we delete your personal information, or object to our processing of it, subject to our legal and record-keeping obligations. We will action valid requests where we are required to do so.
How to Withdraw Consent
You can withdraw your consent to be contacted or to the processing of your personal information at any time by emailing us or asking us directly. Withdrawing consent will not affect the lawfulness of processing before your withdrawal.
Privacy Enquiries
For any privacy or POPIA-related enquiry, request or complaint, please contact us at admin@awalisolutions.africa or 073 993 7624. We will respond to your enquiry within a reasonable time.
Registered Business Address
Awali Business Solutions (Pty) Ltd is registered in South Africa. Our registered business address is 30 Surprise Road, Maxmead, Pinetown, 3610.
Awali Solutions Africa is the trading brand of Awali Business Solutions (Pty) Ltd. This notice is provided for informational purposes and does not constitute legal certification or regulatory approval. For questions, contact admin@awalisolutions.africa.